店方称新员工拿错机器 家乐福已介入调查
京华时报 [ ] 讯(记者王莉霞)昨天,市民赵先生在海淀区家乐福定慧桥店内购买一台苹果迷你平板电脑,回家用时发现电脑已于2012年底被激活过。对此,店方经理表示,员工误拿返修机给顾客,对其更换新机,并赔偿部分物品。家乐福相关负责人证实此事,表示将继续调查,若是店方故意卖旧机,将严格处理。
赵先生介绍,前天下午6点,自己在家乐福定慧桥店负一层家电区一苹果授权经销商处,花2098元购买了一台16G的苹果迷你平板电脑。开 票后,店员从另一柜台内拿出一台包装 好的电脑,并当场拆开检查,“我看包装都没动过,没仔细检查就付款了。”
赵先生说,买 后拿回家准备下载软件,发现电脑内已有一注册过的ID,因并非自己注册的,无法输入密码。他以为店员代为注册的,正准备打电话询问时又发现,电脑内已经下载一QQ邮箱,上面还有QQ号。赵先生立即在网上查看该电脑的相关数据,“苹果官网上显示,这台电脑在2012年12月25日就已经被注册过,也就是说他们卖我一台旧电脑。”随即,赵先生返回该店讨要说法。
该授权店经理承认该电脑已拆封,称因电脑有问题,准备返回原厂返修,“但被新来的店员误以为新机售卖给顾客,这是我们的失误。”该经理表示,目前双方已达成协议,店方给赵先生换了一台新电脑,并向其赔偿价值200多元的物品。
家乐福定慧桥店相关负责人表示,经调查,店方说法基本属实,同时,之前并未发生过此类事件。“我们还会继续调查,若是店方故意卖旧机,将严格处理”。
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