人到目的地 行李在原地
浦东机场出港航班不少行李延误
连日来,部分从浦东机场始发至全国各地的航班出现多件行李延误。直到昨天,依然有涉及的航空公司在处理积压行李。
网友“热爱如歌生命”在 上称,朋友搭乘25日的川航浦东机场前往成都的航班,到达后“头等舱4个家庭,其中3个家的行李都没了。”该网友称,旅客们找寻了一下午后推测,行李可能仍在浦东机场。“据说那里丢了200多件行李,腾不出人手去翻检。”
具体有多少个航班、多少件行李出现延误,目前尚没有精确统计数字。但据大连机场客运服务部行李分部的说法,仅从1月25日到26日中午,已经有130多件旅客的行李没有随机同时到达,涉及的十余架次航班均来自浦东机场。
据了解,针对旅客的投诉和外地机场的反馈,浦东机场和航空公司从25日下午开始采取了应急排查和处置措施,但初步排查,没有发现自动行李传输系统出现故障。
据介绍,托运行李由旅客交寄给航空公司的值机柜台后,安检后进入分拣系统,根据行李牌上的信息,被分拣至各个对应航班。行李系统由机场安置,航空公司租用,流水线上的操作人员也由航空公司配备。一般来说,托运行李出现延误或丢失,承运的航空公司是第一责任人。
大连机场表示,行李延误以前也出现过,但像这次这样大批行李被滞留在始发机场,还是第一次。截至昨天,大部分涉事旅客已收到迟来的行李。而网友“会老的年轻人”则透露,很多旅客被告知,要等到春节后才能拿到行李。
金志刚
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