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网购高居上海消费投诉榜首 同比增幅达18%

社会 ● Kxnews.Com.Cn ● 2014/03/12 12:03:22 ● 互联网 ● 访问:

  中新社上海3月11日电 (记者 陈婷婷)上海工商局11日公布的数据显示,2013年上海网络购物的投诉受理量高居榜首,达20420件,同比增幅达18%。

  对于网络购物而言,2013年是其市场快速膨胀的一年,一些大电商通过几次大型活动赚得盆满钵满,但繁华背后其市场不规范带来的弊病也正在显现。

  根据上海工商局记录的数据,2008年网购市场起步不久,上海工商部门一年只收到了872件网购投诉。

  随着网络商家包装出各种网上购物节,网购开始“深入人心”,投诉量随之猛增。2011年,网购投诉量突然“爆发”,从2010年的4396件一下子突破万件,达11546件。

  此后,网购投诉量以每年超过5000件的速度快速增长,投诉的热点包括了产品质量、售后和服务等。上海工商局的数据显示,2013年对网购的投诉有40%是投诉网上售后服务不到位、31%投诉经营者不及时履约和25%投诉网购产品质量问题。

  不仅是对网购的申投诉增多,2013年依附于网络购物的快递服务类申投诉也达到达3828件,在申投诉榜单上居第9位。

  上海工商局称,近年来网络领域成为了消费维权的重心所在。如何正确应对网络新生业态,优化网络消费环境,充分发挥网络购物在促进市场要素自由流动、提高社会资源配置效率、助推现代市场体系建设等方面的积极作用,是政府和社会共同面临的课题。( )

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