扬子晚报讯 (记者 陈郁 通讯员 江晓峻 王芙蓉)消费者张先生买了价值700万的兰博基尼豪华跑车，结果行驶了400多公里车辆的发动机就出现了故障。在昨天南京市消费者协会公布的十大消费维权案例中，该起案件引起关注。
2013年8月29日，玄武区消协接到12345中心转来的投诉。消费者张先生在玄武区中山路附近的南京森那美汽车销售服务有限公司购买了一辆价值700多万的兰博基尼豪华跑车。车仅行驶了400多公里后，发动机就出现故障，现要求退车。对方经销商负责人表示，愿意为故障车更换全新发动机，但无法接受退车请求。此案发生在《家用汽车产品修理、更换、退货责任规定》正式实施之前，但作为商品的生产者和销售者仍应依法对商品质量负责，并承担相应的责任和义务。玄武区消协系市消协汽车维权专业委员会的成员单位，通过引进专家委员的集体意见和认定，根据《产品质量法》和《消法》的有关规定，此案中的车辆发动机故障，属缺陷商品，存在危及消费者人身及财产安全的不合理的危险，消费者有权向产品的经营者或生产者承担相应的退换货责任。最终，经销商同意为消费者更换一台同型号全新的汽车，消费者表示满意。
■相关新闻
网络消费投诉去年增速最猛
扬子晚报讯(记者 陈郁 通讯员 江晓峻) 昨天南京市工商局盘点2013年消费投诉案件，其中网络投诉增速最猛。统计显示，去年共接收涉及网购投诉11421件，与去年同期相比上升139.7%。网购涉及的品种繁多，问题主要反映在促销规则、网页宣传、交易环节、物流配送、售后服务、商品质量等方面。
与此同时，汽车及零部件仍是投诉热点。去年工商部门接收涉及汽车及零部件投诉1460件，与去年同期相比上升86.0%。而集中在美容美发服务质量方面的主要是预付费纠纷较多。去年工商部门接收涉及美容美发服务投诉727件。
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