凭什么手机流量用不 “没收”用得多“罚款”
省消委会携广深消委会倡议取消流量清零的霸王条款
南都讯 昨日，省消委会携广州市消委会、深圳市消委会发出倡议：优化流量套餐，取消流量清零，允许消费者把吃不 的流量“鸡腿”留到下一餐吃。
近日，广东省消委会统筹广州市消委会、深圳市消委会分别开展了《手机上网消费满意度调查》、《信息消费满意度调查》。从两市调查的结果看，消费者对广东省目前的通讯服务满意度不高。
其中，“套餐流量剩余部分按月清零”为中选率最高的项目，广州超过八成(81.1%)的受访者认为不合理，深圳近七成(69.7%)受访者认为不合理。有市民将运营商的流量政策形容为，用不 的就要“没收”，用得多的还要“罚款”。
省消委表示，电信行业凭借其垄断地位和实力优势，制定对消费者不公平、不合理的规则，“流量清零”等做法有悖新消法，属于霸王条款。
昨日，省消委员会携广州市消委会、深圳市消委会向通讯运营商发出倡议：优化流量套餐，取消流量清零。尽快推出按季度清零、半年清零及年度清零等多种流量计费周期套餐，逐渐过渡到允许消费者将未用 的流量沿用至下一个计费周期继续使用。
同时，设计并推出更多合理、实用的资费套餐，优化上网流量、短信数量和通话时长等项目搭配，让消费者拥有更多的选择权，让消费者可以结合个人实际需要自由选择最为合适的手机上网流量套餐。
此外，消委会还倡议通讯商降低服务资费，对一般消费者设置收费标准较低的“大众”套餐，降低套餐中的服务资费计算标准，或者延长套餐中每月通话时长、流量，对套餐外的资费应适当降低，使之与套餐价格持平或略低。消委会还倡议应允许带号转网。
采写：南都记者 霍瑶 通讯员 粤消宣 整合：陈实
(广州地区读者详见AⅡ读本)
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